How can we
help you?

Register, create a store in the merchant dashboard and enter the business details. The launch center helps you track setup. Add a product and verify the storefront, payment and shipping before taking orders; no demo-request form is required.

You can start setup and add products through the Arabic or English merchant interface. A domain or custom integration may require help. Review AI-prepared information and outputs before applying or publishing them.

Timing depends on product information, images, payment and shipping readiness, and provider requirements. Creating an account does not complete setup. Follow the launch center and test a purchase journey before inviting customers.

Mollkom tools help prepare product information, search content, Studio and Lifestyle images, catalog-based storefront design, content and marketing planning and execution, and customer interaction through enabled channels and services. Review outputs and permissions before publishing.

Available offers appear in your merchant dashboard. Check current plans and limits; do not assume a permanent free plan or a fixed trial duration.

Open Products in the merchant dashboard and add product information, images, price, quantities and variants as needed. AI tools can help prepare content and images. Check specifications and price before saving and displaying the product.

Current product limits: Basic: 100, Professional: unlimited, Enterprise: unlimited. Also review storage and usage allowances on the pricing page.

Organize products into parent and child categories with names customers understand. Verify assignments and section links. Review the smart store manager’s suggestions before approving category-tree changes.

Tools use a product image and available facts to prepare a title, description, search content and enhanced images. Check dimensions, materials, quantities and colors; generated text is not proof of a specification or performance claim.

The platform includes products, inventory, warehouses and orders. Review product and variant quantities and stock locations, and test the effect of sales and fulfillment. PDA and POS compatibility depends on the supported device and version.

Choose the options available in store settings and integrations, then complete the provider requirements. A gateway supporting a method does not mean it is active on your account. Test the actual options on mobile before advertising them.

Customer payment collection and settlement follow your provider or collection process. Match each order to its payment identifier and provider settlement report. Platform usage credits are not your store’s profit account.

Review the pricing page, subscription terms and charges from payment, shipping and other service providers. A platform subscription does not remove third-party fees, and sales proceeds are not net profit.

Payments are processed according to the gateway you enable. Review provider terms and privacy information for payment-data handling. Do not share secret integration keys in public content.

Review the currencies available in store settings and confirm that your provider supports the required collection and settlement currency. Displaying an amount does not establish provider support.

Define covered areas, delivery options and charges according to the store and provider configuration. Check addresses and product weights and dimensions where needed, then test the options and final cost in the cart.

Use shipping integrations available to your account after completing provider requirements. Verify cities, weights, services and contract terms instead of assuming that every carrier service is available to every store.

Tracking depends on the enabled provider and service. Review the shipment identifier and status, and distinguish label creation from carrier receipt. Do not promise an arrival date without a reliable source.

Review delivery pricing and offers in your settings, and test a free-shipping condition in the cart if enabled. Explain thresholds, areas and exclusions and account for delivery cost in your margin.

Current web plans are Basic: SAR 37/month, Professional: SAR 112/month, Enterprise: SAR 375/month. See pricing for limits and annual billing.

Review available plans and change options in merchant subscription settings. Transaction details appear before confirmation.

Review subscription management options and terms in the merchant dashboard or contact support about your account. Do not assume an automatic move to a free plan.

The pricing page shows monthly and annual totals and savings for each plan.

Plans that include a custom domain allow you to connect a domain you own. Check the current plan entitlement and use the store URL shown in the merchant dashboard during setup.

Enter the domain in store settings and add the displayed DNS records at your provider. Verify connection status and HTTPS; DNS propagation varies, and saving settings does not mean activation is complete.

The store URL uses HTTPS. For a custom domain, wait for connection and certificate issuance, then test it in a fresh browser. HTTPS protects transport and does not replace appropriate account permissions.

Keep domain registration with your existing provider and update DNS to connect the store. Preserve email and other service records during the change.